Updated: September 2024

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

• • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

 

What data do we collect?

The Literacy School collects the following data:

• • Personal identification information: Name, email address, phone number, and mailing address.
  • Payment information: Credit card details and billing address.
  • Usage data: Information about how you use our website, products, and services.
  • Marketing and communications data: Your preferences in receiving marketing from us and your communication preferences.
  • Feedback and testimonials: Feedback on our services and testimonials (with your consent).
  • Any other information you provide: When you fill in forms, correspond with us by phone, email, or otherwise, such as feedback and survey responses.

 

How do we collect your data?

You directly provide The Literacy School with most of the data we collect. We collect data and process data when you:

• • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

 

How will we use your data?

The Literacy School collects your data so that we can:

• • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Communicate with you, respond to your requests/inquiries, service your purchase orders, and improve our services.

When The Literacy School processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do we store your data?

The Literacy School securely stores your data using reputable third-party services that comply with industry standards for data protection and security. These measures include:

• • Encryption: All data is encrypted both in transit and at rest to prevent unauthorised access.
  • Access Controls: Access to your data is restricted to authorised personnel only, protected by secure authentication methods.
  • Regular Security Audits: The services we use conduct regular security audits to ensure compliance with industry standards and regulations.

The Literacy School will keep your personal information (such as your name, email address, and any other details you provide) for as long as you are a customer and for a period of five years after your last interaction with us. Once this time period has expired, we will delete your data by securely erasing all digital records from our service providers.

 

Marketing

The Literacy School would like to send you information about our products and services of ours that we think you might like. 

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop The Literacy School from contacting you for marketing purposes or giving your data to other members of the The Literacy School Group.

 

What are your data protection rights?

The Literacy School would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request The Literacy School for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that The Literacy School correct any information you believe is inaccurate. You also have the right to request The Literacy School to complete the information you believe is incomplete.

The right to erasure – You have the right to request that The Literacy School erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that The Literacy School restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to The Literacy School’s processing of your personal data under certain conditions.

The right to data portability – You have the right to request that The Literacy School transfer the data that we have collected to another organisation or directly to you under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

 

How do we use cookies?

The Literacy School uses cookies in a range of ways to improve your experience on our website, including:

• • Keeping you signed in
  • Understanding how you use our website

 

What types of cookies do we use?

There are a number of different types of cookies; however, our website uses:

• • Functionality – The Literacy School uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – The Literacy School uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. The Literacy School sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The Literacy School website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

The Literacy School keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 September 2024.

 

How to contact us

If you have any questions about The Literacy School’s privacy policy or the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]